Refund Policy

Effective Date: October 12, 2023

Thank you for shopping with XENLAVIA. We prioritize customer satisfaction and are committed to providing quality products and services. This Refund Policy outlines the circumstances under which you may request a refund and the procedures to follow.

Eligibility for Refunds

Refunds are eligible under the following conditions:

• The product received is defective or damaged upon arrival.
• The product is significantly different from the description provided at the time of purchase.
• A service was not delivered as outlined in the service agreement.

Non-Refundable Items

We do not offer refunds for the following:

• Items purchased during special promotions and sales events, unless otherwise specified.
• Customized or personalized products.
• Services rendered as agreed in the contract with satisfactory completion.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order details and the reason for the refund request.
2. We will review your request and notify you of the approval or rejection of your refund within 7 business days.
3. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us:

XENLAVIA
1234 Business Lane, Suite 100
Metropolis, ST 12345
Phone: (555) 123-4567
Email: [email protected]